With vast experience and expertise in managing the specific needs of the marine and corporate industry, the Columbus Travel team member of Columbia Group, is ideally positioned to address customers’ requirements and offer unparalleled flexibility and speed of service while securing the best available fares.

Headquartered in Malta, Columbus Travel has branches in Cyprus, Italy, Manila, and India. Our team of over 30 marine and corporate travel specialists is known for their exceptional customer service and dedication to quality.

Our goal is to continue expanding and developing a strong presence in major hubs around the world, allowing us to service clients in any region. We pride ourselves on strong local empowerment, which enables us to swiftly address and resolve any client issues.

As our team is expanding, we are seeking to recruit a Travel Consultant in Limassol, Cyprus to join us!

Responsibilities:

• Customer Consultation: Engage with clients to understand their travel requirements, preferences, and budget constraints. Provide personalized travel recommendations and itineraries based on their needs.
• Booking and Reservations: Arrange and book flights, accommodations, transportation, and other travel-related services for clients. Ensure accurate and timely reservations while securing the best possible deals and discounts.
• Destination Knowledge: Stay updated with travel trends, new destinations, and industry-related information to offer clients up-to-date travel advice and options.
• Itinerary Planning: Create comprehensive travel itineraries, including sightseeing activities, dining recommendations, and travel logistics.
• Travel Documentation: Assist clients in obtaining necessary travel documents, visas, and travel insurance as required for their destinations.
• Customer Service: Provide exceptional customer service throughout the travel planning process and during travel. Address client inquiries, concerns, and resolve any travel-related issues efficiently.
• Vendor Relations: Establish and maintain strong relationships with travel suppliers, airlines, hotels, and tour operators to ensure a seamless travel experience for clients.
• Sales and Revenue Generation: Achieve individual and team sales targets by promoting travel packages and upselling additional services to clients.
• Crisis Management: Offer support and assistance to clients in case of travel disruptions or emergencies, ensuring their safety and well-being.
• Record Keeping: Maintain accurate records of client interactions, bookings, and financial transactions in our travel management system.

Requirements:

• Proven work experience as a Travel Agent or in a similar role within the travel industry.
• Extensive knowledge of various travel destinations, travel products, and travel-related services.
• Proven experience in Marine booking and ticketing is a must.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Strong sales and negotiation abilities to close deals and achieve sales targets.
• Exceptional organizational and multitasking skills to handle multiple client requests simultaneously.
• Proficiency in travel booking software and computer systems.
• Customer-oriented mindset with a keen attention to detail.
• Ability to work in a fast-paced environment and adapt to changing travel industry trends.
• Flexibility to work on weekends, evenings, and holidays, as required by the business demands.
• A passion for travel and a commitment to delivering outstanding customer experiences.

Education and Qualifications:

• High school diploma or equivalent (Bachelor’s degree in Tourism, Hospitality, or related fields is a plus).
• Certification from a recognized travel and tourism program is preferred.